![]() If you get stuck, please contact support with details of the step you got stuck on. Please unplug, re-plug and try to discover the device in your chosen software. You might need to access the Activity Monitor (simultaneously press down the + + keys on your keyboard) to close down any programs running in the background. Please close all software that is running. The USB device might have ‘latched’ onto a different piece of software running. Mac OS Troubleshooting: Step 1: Closing all software:
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